Refund policy
We build these to last and back them with a real warranty. We also know a part sometimes doesn't work out. Here's how returns, warranty claims, and refunds work.
Returning an uninstalled unit
If you change your mind, you can return an unused, uninstalled module in its original condition and packaging within 30 days of delivery for a refund of the product price. Return shipping is on you, and original outbound shipping isn't refunded.
Email dwellcircuit@gmail.com with your order number before sending anything back, so we can confirm the unit qualifies and give you the return address.
Installed units
Once a module has been installed, we handle it through the warranty below rather than as a return. Installing it is the part that can't be undone on our end, so a used unit can't go back into inventory. If an installed unit isn't working, that's almost always a warranty or compatibility question, and we'll help you sort it out.
Damaged or wrong on arrival
If your order shows up damaged, defective, or not what you ordered, that's on us. Email dwellcircuit@gmail.com within 14 days of delivery with a photo, and we'll cover return shipping and send a replacement or a full refund, your call.
Limited warranty
Every Dwell Circuit Co. wiper module carries a two-year limited warranty against defects in materials and workmanship, starting from the date of purchase. If a unit fails because of how it was built, we'll repair or replace it at no charge to you, including return shipping on the replacement.
This warranty applies to the original purchaser.
What the warranty doesn't cover
The warranty covers the module itself, not problems that come from outside it. That includes:
- Damage from incorrect installation, reversed connections, or wiring to the wrong power source
- Use with an incompatible wiper motor (the module is designed for the stock GM-style motor that uses constant 12V with switched ground; it won't work correctly with most modern aftermarket motors)
- A wiper motor or vehicle wiring that wasn't working properly to begin with
- Physical damage, water intrusion beyond normal under-dash conditions, or modification of the unit
- Normal wear, or cosmetic marks that don't affect function
If you aren't sure whether your setup is compatible, ask us before installing. We'd rather answer a question up front than process a claim.
After two years
If a unit gives you trouble after the warranty period, reach out anyway. We can usually fix it for the cost of shipping. We'd rather keep your module running than see it tossed.
Warranty disclaimer
Except for this limited warranty, our products are provided as is. To the fullest extent the law allows, we disclaim all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. Where implied warranties can't be disclaimed under your state's law, they're limited in duration to the two-year period of this written warranty. This warranty gives you specific legal rights, and you may have other rights that vary by state.
How to make a claim or start a return
Email dwellcircuit@gmail.com with your order number, a short description of the problem, and a photo or two if it helps. For warranty issues we'll walk through a few basic checks first, since most problems come down to wiring or power, and go from there.
Refunds
Approved refunds go back to your original payment method once we've received and checked the returned unit. Allow a few business days for it to post, depending on your bank.